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Explore our in-depth support articles or contact our support team
Find answers to frequently asked questions
Not already a customer?Contact our sales team here.
What Operating Systems are supported by the OT-2 app?
Windows 10, macOS 10.10 or later, Ubuntu 12.04 or later. Read it our guide here.
Where can I find more information about the Opentrons API?
More information can be found at docs.opentrons.com
What labware can I use with the OT-2?
Our Labware Library hosts labware supported by the OT-2.
How do I attach pipettes to the OT-2?
Follow the 5 steps in our Pipette Attachment support article.
What are the network requirements for the OT-2?
Find your options in our Network Requirements support article.
Is calibration necessary for every protocol run?
Not necessarily, learn more in our Calibrate the OT-2 support article.
Still can’t find what you’re looking for?
Contact us using one of the methods below and we will respond as quickly as possible.
Opentrons Messenger
We will respond within 2-8 business hours (9:00 AM – 6:00 PM EST, Monday through Friday.). Chat conversations are accessible here and at the email address you provide in the chat.
OPENTRONS HEADQUARTERS
45-18 Ct Square W, Long Island City, NY 11101
